Wouldn’t it be great to be able to develop rapport with patients to an even deeper level? Would your work life become easier if you could get the information you need from patients more effectively?
Who is this course for?
Anyone who works in the medical sector and deals directly with patients.
What you will learn
How to communicate more effectively
The language you use makes a direct impact to the message conveyed. You’ll learn how to phrase, words to avoid and how to ask direct questions with ease.
How to read non-verbal cues
Learn how to read what people don’t say as well as what they do say.
How to build a greater level of rapport
Do you ever find you ‘just click’ with some people? You can be that person!
How to utilise basic Neuro Linguistic Programming techniques
The very basis of NLP was to model excellent communication. You’ll learn techniques you can put into practice immediately.
The Communication Model
You’ll learn and understand how we receive and process information.
Course duration: 1 day
You’ll come away with your own workbook and certificate of attendance for CPD purposes.